Welcome to Dynamics 365 Integration for Gmail, a service provided by Akvelon, collectively referred to as “Akvelon”, “Product”, “Extension” “Service”, “Application” “we”, “our” and “us”.
Your privacy is important to us, so the goal of this policy is to be transparent about what information Akvelon collects, uses, and shares.
By using the Application you are consenting to the use of your information in the manner set out in this Privacy Policy
If you do not agree to any of the provisions of this Privacy Policy, you should not use Dynamics 365 Integration for Gmail. If you have any questions or concerns, you can contact us at gmail.support@akvelon.com.
Please note that this Privacy Policy only applies to the Dynamics 365 Integration for Gmail. Akvelon integrates with 3rd party applications, like Dynamics 365 which enable you to share information. Akvelon is not responsible for the privacy practices of 3rd Parties and we recommend that you review the privacy policies for each before using the Application.
We only collect information that is critical to the delivery of our Services to you, our customer. All of the information collected directly by us is listed below:
Akvelon represents and warrants that the Application does not and will not provide Akvelon with the ability to view the content of the users Dynamics account and Gmail account. For details on information collected by third party applications please refer to their individual Privacy Policies available via their websites.
Akvelon does not store your CRM proprietary information, but uses record ID’s in order to provide the service.
**CRM (Dynamics 365)**– To provide our Services, we require access to the data in the customer’s CRM system to provide search, load, match, update and create records. This includes access to CRM entities allowed by CRM itself (profile, contact, lead, opportunity, account, activity, custom objects, and others).
Gmail/Calendar/Contacts – To provide our Services we require access to the data held in the customers email systems (Gmail) to provide ability to track emails from Gmail to CRM. List of permissions needed to deliver core functionality:
If you’re installing the Application in a Chrome web browser, you’ll see a notice about granting the Extension permission to get access to Google API.
Without your explicit authorization, we cannot access your CRM data. After installing the product, you’ll be asked to sign in to CRM.
If you’re installing the Application in a Chrome web browser, you’ll see a notice about granting the Extension permission to get access to Google API.
Please note: we can’t do anything you can’t do. For example, if you don’t have access to read Leads in CRM, you won’t be able to track emails against Leads in CRM Gmail Integration.
Host permissions
| Host permission | Justification |
|---|---|
| https://login.microsoftonline.com | To log in to Dynamics 365 using OAuth |
| https://dynamics.com | To iterate with Dynamics 365 CRM (create new records, update existing ones, sync CRM and Google calendars) |
| https://www.googleapis.com | To get data from Google API (get info about emails, contacts and calendar) which is needed to add information from Gmail to Dynamics 365 CRM |
| https://accounts.google.com/o/oauth2/auth | To log in to Gmail using Google OAuth (user has to authorize in order to get access to his/her data located in Gmail, Google Calendar and Contacts (to save this data to Dynamics 365 CRM) |
| https://accounts.google.com/o/oauth2/token | To get Google token for OAuth (it allows users to work with the app without necessity to relogin too often) |
| https://cgiprod.akvelon.net | To connect to the license server in order to manage subscription |
| Scope | Level of access and justification |
|---|---|
| openid | In order to use OAuth for Gmail. User ID, so we can identify you. |
| Used to connect CRM username and Gmail username for License purposes. | |
| profile | In order to use OAuth for Gmail. |
| https://www.googleapis.com/auth/contacts.readonly | See, edit, download, and permanently delete your contacts. Need this functionality to automatically create Google contacts when synchronize events from CRM. Read access needed in order to connect CRM events to existing contact and to not create duplicates. |
| https://www.googleapis.com/auth/gmail.compose | Create, read, update, and delete drafts. Send messages and drafts. Used to sending email to support team and request a quote using your Gmail account. |
| https://www.googleapis.com/auth/gmail.readonly | Read all resources and their metadata—no write operations. Used for core functionality to get info about, email body, from/to, attachment, subject, thread and reply ID, etc. to add this data into CRM. |
| https://www.googleapis.com/auth/calendar.events | View and edit events on all your calendars. Used for calendar sync functionality. |
| https://www.googleapis.com/auth/calendar.settings.readonly | View your Calendar settings. Used for calendar sync functionality. |
| https://www.googleapis.com/auth/calendar.readonly | View calendar resources on your domain. Used for calendar sync functionality |
| https://www.google.com/m8/feeds | To create new contacts in Google |
| https://www.googleapis.com/auth/contacts | See, edit, download, and permanently delete your contacts. need this functionality to automatically create Google contacts when synchronize events from CRM. Read access needed in order to connect CRM events to existing contact and to not create duplicates. |
Akvelon will never sell your Personal Data or use it except as stated in this Policy. We share your Personal Data in the following circumstances:
We collect information on client’s side about browser version you use for the Application, as well as your settings, browser information, connection type and CRM URL. Additionally, we log the date and time you access our services, as well as any error or crash data.
Your log data helps us troubleshoot errors on client side. We do not have access to this information until you send a request to Akvelon support team through the extension UI.
The information you provide to our team, including any troubleshooting documentation or screen shots, are saved as part of your support history.
We use this information to resolve any issues you are having, relay feedback to our team, respond to your comments and requests, and confirm your purchases and refunds.
Akvelon takes data security very seriously and implements the industry’s best practices and policies. Company secures your personal information from unauthorized access, use, loss or disclosure. Company secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.
Akvelon uses Microsoft Azure platform and deploys some of the highest security measures to ensure data security; 256 Bit encryption for data in transit, AES for encrypting data at rest, and automated data masking to protect personally identifiable information. All interaction between the Application and CRM occurs over a secure HTTPS connection.
Akvelon stores your information for as long as your account is active, and for a reasonable period thereafter, in case you decide to use our services again.
Akvelon collects information internationally, and uses hosting and cloud computing infrastructure located primarily in the United States to transfer, process and store information. We use robust physical, organizational, technical, and administrative measures to safeguard Personal Data, and we regularly re-assess and revise our policies and practices to improve security. While we go to great lengths to protect your Personal Data, no method of data transmission or storage is totally secure; therefore, we cannot guarantee the security of Personal Data in our control. If you believe your Personal Data may have been compromised by us or the use of the Services, please contact our help center immediately.
The following is a summary of choices you can make to exercise your data rights.
Opt out of promotional communications You have the right to opt out of receiving any promotional communication. To unsubscribe from our newsletter, or other promotional emails, use the link at the bottom of the message. You can also contact us directly to have your information removed from our promotional contact list. Please note that, even if you unsubscribe, you will continue to receive non-promotional, transactional messages regarding your account and other essential services.
Right to be forgotten You have the right to be forgotten which means that, at any time, you can request that Akvelon permanently delete all applicable data records, including your profile information, both personal and financial, along with any user-created content. In some cases, we may need to retain partial information to fulfil our legal responsibilities, or to complete ongoing financial transactions.
Data portability You have the right, at any time, to request and receive the information that you have provided to Akvelon. We will provide you with your information, in a machine-readable format, so that you can make use of it in other contexts, or with other service providers.
Request that we stop using your information Even if you have previously consented to our Terms of Service and Privacy Policy, you have the right, at any time, to change your mind and object to the collection, use, and processing of your personal information. Additionally, you are under no contractual obligation to continue to provide any information to Akvelon. However, we require certain information in order to provide you with our services. Therefore, if you disagree with the terms of this Privacy Policy or our Terms of Service, you should stop using Akvelon, and contact us so that we may delete your information.
In order to comply with Art. 17 of GDPR (“Right to erasure”), we allow users to delete their account information. Please note that you will not be able to use the extension if you remove your account, however you can create your account later with the next log in to the extension. To remove your account, go to Settings => About => click “REMOVE YOUR ACCOUNT”).
Akvelon welcomes its users and the public to report issues and security vulnerabilities in the company’s own code or within infrastructure. In order to report the problem, please send email to security@akvelon.com. Your report will be processed within 24 hours.
Akvelon Inc. may periodically update this Policy. The most current version of the policy will always be here
For more information on this or any other of our Policies, please contact us at:
gmail.support@akvelon.com
Akvelon, Inc.
3120 139th Avenue SE, Suite 100
Bellevue, WA 98005
Tel: +1 (206) 905-4626